Refund policy

Privacy Statement

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Electromist Privacy & Refund/Returns Policy

SECTION 1 – WHAT INFORMATION DO WE COLLECT?

When you purchase from our store, we collect personal information you provide, such as your name, address, and email address.
When you browse our store, we may also automatically receive your IP address to help us understand your browser and operating system.

Email Marketing: With your permission, we may send emails about our store, new products, and other updates.

SECTION 2 – CONSENT

How do you give consent?
By providing personal information to complete a transaction, verify your credit card, place an order, arrange delivery, or return a purchase, you consent to its collection and use for that specific purpose.
For secondary uses, like marketing, we will ask for your express consent.

Withdrawing Consent:
You may withdraw your consent at any time by contacting us at:

📧 headofficemist@gmail.com

or by mail:
Electromist
156 Barr Street
Birmingham, GB B19 3AD

SECTION 3 – DISCLOSURE OF INFORMATION

We may disclose your personal information if required by law or if you violate our Terms of Service.

SECTION 4 – SHOPIFY & PAYMENT

Our store is hosted on Shopify Inc., which provides the e-commerce platform. Your data is stored on secure servers behind a firewall.

Payments:
If you use a direct payment gateway, Shopify securely stores and encrypts your credit card information in compliance with PCI-DSS standards. Transaction data is stored only as long as necessary to complete the purchase and is then deleted.

For more information, see:
Shopify Terms of Service | Shopify Privacy Statement

SECTION 5 – THIRD-PARTY SERVICES

Some third-party providers, such as payment processors, may collect information necessary to perform their services. We recommend reviewing their privacy policies.

Once you leave our store’s website or are redirected to a third-party site, this Privacy Statement no longer applies.

SECTION 6 – SECURITY

We take reasonable precautions and follow industry best practices to protect your personal information.
Credit card information is encrypted using SSL and AES-256 standards. While no method of electronic storage or transmission is 100% secure, we comply with PCI-DSS and accepted industry standards.

SECTION 7 – COOKIES

We use cookies to improve your shopping experience. Key cookies include:

_session_id: session-based, tracks your session details.
_shopify_visit: tracks visits for 30 minutes.
_shopify_uniq: counts store visits by a single customer.
cart: stores cart contents for 2 weeks.
_secure_session_id & storefront_digest: secure session identifiers.

You may choose to disable cookies in your browser, but some features may not function properly.

SECTION 8 – AGE OF CONSENT

By using this site, you confirm that you are at least the age of majority in your jurisdiction, or have obtained consent from a parent/guardian for minor dependents.

SECTION 9 – RETURNS & REFUNDS

9.1 Returns

Valid for 30 calendar days from the date of purchase.
Items must be unused, in their original condition, and packaged in their original packaging.
Certain products are non-returnable, including E-Liquids, CBD products, and coils.
Proof of purchase is required.
Do not return items directly to the manufacturer.
Parcels marked “Return to Sender” and received by Electromist will automatically be refunded.

9.2 Refunds

Once a returned item is received and inspected, approval or rejection of a refund will be communicated via email.
Approved refunds are processed to the original payment method within a reasonable period.
If a refund has not been received, first check your bank account, then contact your credit card provider and bank.
For outstanding refunds, contact: headofficemist@gmail.com

9.3 Sale Items

Only regular-priced items are refundable.
Discounted or promotional items are non-refundable.

9.4 Exchanges

Offered for defective or damaged items, or unused E-Liquid flavours customers do not like.
Customers are responsible for all exchange-related costs, including return shipping, creating a shipping label, and postage for the exchanged item.
To request an exchange, email headofficemist@gmail.com and return the item to:

156 Barr Street
Birmingham, B19 3AD
United Kingdom

SECTION 10 – SHIPPING INFORMATION

Royal Mail Second Class (Free Shipping): Estimated 3–7 working days
Royal Mail First Class: Estimated 1–2 working days
Orders are usually processed within 1–2 working days.
Orders placed before 2:30 pm may be dispatched on the same day.
Delivery times are estimates and may be affected by factors beyond our control.
If an order has not arrived within 10 working days, we follow Royal Mail’s lost or delayed item policy: Royal Mail Lost or Delayed Items
For items valued over £75, customers should consider using trackable shipping or insurance.

SECTION 11 – CHANGES TO THIS POLICY

We may update this policy at any time. Changes take effect immediately upon posting. Material changes will be highlighted for your awareness.

SECTION 12 – TEXT NOTIFICATIONS

By subscribing to Electromist text notifications, you agree to receive automated marketing messages. Message frequency is recurring. Standard message and data rates may apply.

To opt-out, reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT.

SECTION 13 – CONTACT INFORMATION

For inquiries, access, correction, or deletion of personal information, or complaints, contact our Privacy Compliance Officer: